Customers & Loyalty
Keep Them Coming Back
A marketplace keeps your customers. Your own store keeps them for you: every order adds a customer, you reward the regulars, and you see which ads bring people in.
- A customer list built from every order
- Loyalty points or stamps
- Reviews on your store
- Facebook, Google and TikTok tracking
See you again soon ♡
Know who your regulars are
Every order adds a customer with their orders, spend and last visit. See who buys most, who has gone quiet, and export the list when you need it.
- Orders and spend per customer
- Recent, frequent and top spenders
- Export to CSV
Rewards that bring them back
Give points per ringgit or a stamp per order, and let customers redeem them for a discount or a free item. It all happens at checkout.
- Points or stamps
- Redeem at checkout
- Rules you set
Let happy customers do the talking
Collect reviews on your store and show them to new customers.
- Star ratings and comments
- Shown on your store
- You choose what's published
Know which ads work
Add your Facebook Pixel, Google Analytics and TikTok Pixel to see which ads turn into orders. Run a coupon per campaign to compare.
- Facebook, Google, TikTok tracking
- Coupons per campaign
- Referral rewards
Ways to use it
Questions
Customers & Loyalty
Do customers need an account?
No. A customer record is created from their phone number at checkout. They can sign in to see past orders if they want.
How does loyalty work?
You choose points per ringgit or a stamp per order, and what they can be redeemed for. Customers see their balance at checkout.
Can I export my customers?
Yes, to CSV, any time. They're your customers.
Can I message them?
Sync them to Mailchimp or SendFox for email. WhatsMenu doesn't send marketing messages on WhatsApp.
