Websumo Solutions (Co. Reg. No. 201803015504) ("WhatsMenu") provides subscription-based business management and online ordering platform services. This Refund Policy explains our refund practices and procedures. Please read this policy carefully.
1. SUBSCRIPTION FEES
1.1 No Refunds for Subscription Fees WhatsMenu does not provide refunds for subscription fees, regardless of the payment method used (Stripe or manual bank transfer). All subscription payments are non-refundable once processed and received. This includes:
- Monthly subscription fees
- Annual subscription fees
- Plan upgrades or downgrades
- Service activation fees
1.2 Subscription Cancellation While we do not provide refunds, you may cancel your subscription at any time through your administrative dashboard. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- No further charges will be applied (for Stripe subscriptions)
- No further invoices will be issued (for manual bank transfer customers)
- You will retain access to all paid features until the end of your billing cycle
1.3 Non-Renewal of Manual Payments For customers on manual bank transfer billing, non-payment of a renewal invoice by the due date will be treated as a non-renewal. Your account will be downgraded or suspended at the end of the paid billing period, and no refund or credit will be issued for any unused portion.
2. SERVICE FEES
2.1 Additional Service Fees Additional service fees (such as setup, onboarding, customization, or add-on services) may be charged beyond your subscription plan. These fees are non-refundable once the service has been provided or initiated, regardless of the payment method used.
2.2 Service Fee Exceptions In rare cases where a service cannot be delivered due to technical issues on our part, we may provide a credit or partial refund at our discretion.
3. PAYMENT PROCESSING
3.1 Accepted Payment Methods WhatsMenu accepts payments through the following methods:
- Credit/debit card payments processed via Stripe
- Manual bank transfer (FPX, online banking, or direct deposit) to our designated business account
The available payment methods may vary depending on your subscription plan, billing region, and arrangement with our sales team.
3.2 Stripe Payment Processing Card payments are processed securely through Stripe. WhatsMenu does not store payment card information. For any issues related to:
- Payment processing errors
- Billing disputes involving card transactions
- Payment method problems (expired cards, declined transactions, etc.)
Please contact Stripe support directly, as they handle all payment card-related matters. WhatsMenu will assist in coordinating with Stripe where reasonably possible.
3.3 Manual Bank Transfer Payments For customers paying via manual bank transfer:
- Payment must be made to the official WhatsMenu / Websumo Solutions bank account provided on your invoice. WhatsMenu is not responsible for transfers made to any account not listed on an official invoice.
- Proof of payment (bank transfer receipt or transaction reference) must be submitted to our billing team for verification.
- Subscription activation or renewal will only take effect after payment has been received and successfully verified in our bank account. Verification typically takes 1–3 business days.
- Bank transfer charges, foreign exchange fees, and any intermediary bank fees are the sole responsibility of the customer. The full invoiced amount must be received in our account; any shortfall must be topped up before the service is activated or renewed.
- Overpayments made by bank transfer will, at WhatsMenu's discretion, be credited toward your next billing cycle rather than refunded to your bank account.
- In line with Section 1.1, bank transfer payments for subscription fees are non-refundable once the payment has been received and the subscription period has commenced.
3.4 Failed or Incorrect Payments If a payment fails, is declined, or cannot be verified:
- For Stripe payments, we will attempt to process the payment again automatically.
- For manual bank transfers, we will contact you to request a corrected transfer or supporting documentation.
- Your account may be temporarily suspended if payment remains unsuccessful or unverified beyond a reasonable grace period.
- No refunds are provided for failed payment attempts, and any service disruption caused by unpaid or unverified invoices is not grounds for a refund under this policy.
3.5 Misdirected or Unrecoverable Transfers WhatsMenu is not liable for bank transfers sent to the wrong account, wrong beneficiary, or using incorrect reference details supplied by the customer. Recovery of such funds is solely the responsibility of the customer and their issuing bank.
4. EXCEPTIONAL CIRCUMSTANCES
4.1 Technical Issues If WhatsMenu experiences significant technical issues that prevent you from using the service for an extended period, we may consider:
- Service credits for the affected period
- Extension of your subscription
- Partial refunds in extreme cases
4.2 Billing Errors If you believe there has been a billing error (including duplicate Stripe charges or duplicate bank transfer invoices):
- Contact our support team immediately
- Provide detailed information about the error, including transaction references or bank slips where applicable
- We will investigate and correct any genuine billing mistakes
4.3 Force Majeure In cases of force majeure events that prevent service delivery, our refund policy will be determined by the specific circumstances and applicable Malaysian law.
5. DISPUTE RESOLUTION
5.1 Contact Support If you have questions about charges or believe an error has occurred:
- Contact our support team first
- Provide your account details and specific issue
- Allow reasonable time for investigation and response
5.2 Malaysian Consumer Protection This policy is subject to Malaysian consumer protection laws. Nothing in this policy limits your rights under applicable Malaysian consumer protection legislation.
6. POLICY UPDATES
6.1 Changes to Policy We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our platform.
6.2 Notification We will notify users of material changes to this policy through:
- Platform notifications
- Email communications to registered users
- Updates to the policy date
7. CONTACT INFORMATION
For questions about this Refund Policy or to report billing issues:
Websumo Solutions (Co. Reg. No. 201803015504) G-09, Jalan Pandan Prima 1, Dataran Pandan Prima, 55100 Kuala Lumpur, Malaysia
Last updated on: 15 March 2026